Increase Data Allowance

Increasing data allowances on mobile devices to support disadvantaged (PP, LAC, CIN) children.

This scheme temporarily increases data allowances for mobile phone users on certain networks. This is so that children and young people can access remote education if their face-to-face education is disrupted.

Who can get help

Schools, trusts and local authorities can request mobile data increases for children and young people who meet all 3 of these criteria:

  • do not have access to a fixed broadband at home
  • cannot afford additional data for their devices needed to access educational resources or social care services
  • are experiencing disruption to their face-to-face education or have been advised not to attend school (e.g. those that are extremely clinically vulnerable.
  • have access to a mobile device that uses a participating network

Children with access to a mobile phone on one of the following networks might be able to benefit:

  • EE
  • O2
  • Sky Mobile
  • SMARTY
  • Tesco Mobile
  • Three
  • Virgin Mobile
  • Vodafone

Other providers may join the scheme at a later stage.

When help is available

Schools, trusts and local authorities can request mobile data increases when schools report a closure, have pupils self-isolating or shielding due to being clinically extremely vulnerable. As we are in another national lockdown, if you qualify all you need to do is to fill in the questionnaire via the link at the bottom of this document.

 

What information we’ll need to collect

To request extra mobile data, we will need to collect, via the questionnaire at the bottom of this document, the following information:

  • the account holder’s name
  • their mobile number (a number beginning with ‘07’)
  • their mobile network
  • whether they pay monthly or pay as they go

Please see below to check if your provider has joined the scheme and what you will be entitled to.

Network offers

EE

Be aware that until the end of January, it may take EE some time to process requests.

  • The recipient will get 20GB of additional data per month until 31 July 2021.
  • The offer is available to both Pay Monthly and Pay-as-you-go customers.
  • A text message will be sent to the nominated device once the additional data has been added to the account.

O2

Be aware that until the end of January, it may take O2 some time to process requests.

  • The recipient will get 40GB of additional data per month until 31 July 2021.
  • The offer is available to both Pay Monthly and Pay As You Go customers.
  • A text message will be sent to the nominated device once the additional data has been added to the account.

Sky Mobile

  • The recipient will get 100GB of additional data.
  • The offer is available to Pay Monthly customers identified as needing this support.
  • Sky Mobile customers will be able to see the data uplift in their piggybank.
  • Sky Mobile will aim to process the request within 14 days.

SMARTY

  • The recipient will get unlimited data until 31 July 2021.
  • The offer is available to both Pay Monthly and Pay-as-you-go customers.
  • A text message will be sent to the nominated device once the additional data has been added to the account.
  • SMARTY will aim to process the request within 14 days.

Tesco Mobile

  • The recipient will get 20GB of additional data per month until 31 July 2021.
  • The offer is only available to Pay Monthly customers identified as needing this support. It’s not available to Pay-as-you-go customers.
  • A text message will be sent to the nominated device once the additional data has been added to the account.
  • Tesco Mobile will aim to process the request within 14 days.

Three

  • The recipient will get unlimited data until 31 July 2021.
  • The offer is available to both Pay Monthly and Pay-as-you-go customers.
  • A text message will be sent to the nominated device once the additional data has been added to the account.
  • Three will aim to process the request within 14 days.

Virgin Mobile

  • The recipient will get 20GB of additional data per month until 31 July 2021.
  • The offer is only available to Pay Monthly customers identified as needing this support. It’s not available to Pay-as-you-go customers.
  • A text message will be sent to the nominated device once the additional data has been added to the account.
  • Virgin Mobile will aim to process the request within 14 days.
  • Wi-Fi hotspots are open to all existing customers, including those on Pay-as-you-go. Customers on Pay-as-you-go will need to have a minimum of £5 credit. Instructions to download the app and find their nearest hotspot can be found by going to www.virginmedia.com/wifiapp.

Vodafone

Be aware that until the end of January, it may take Vodafone some time to process requests.

  • The recipient will get unlimited data until 31 July 2021.
  • The offer is available to both Pay monthly and Pay as you go customers. Pay as you go customers must have a Big Value Bundle worth £10 or above to be eligible.
  • A text message will be sent to the nominated device once the additional data has been added to the account.

What the DfE will use the information you share with them for, please read.

DfE Privacy statement

  1. For the purposes of data protection, I need to let you know that the Department for Education (DfE) is running the Mobile Network Offer through schools and their trusts or local authorities.
  2. If the offer is taken up by an adult account holder, the school or social care team will share the account holder’s name and mobile phone details with the DfE, who will share these with the relevant mobile network operator.
  3. The mobile network operator will use that information to increase the data available for the account holder’s mobile device, as long as they qualify for the offer.
  4. The adult account holder’s personal data is only shared with their mobile network operator for the purposes of the offer. No names of children or other adults, other than adult account holder, are shared with the DfE or the mobile network operator.
  5. No personal information will be shared with the DfE if you do not want to take up the offer.
  6. If you want to know more about how your personal information will be used before you take up the offer, we can send that to you first.
  7. If you decide to take up the offer, you’ll get a text message from the Department for Education with more information about your data protection rights.

 

 

What to do next?

If you think you are eligible please click on the link below and fill in the questionnaire

https://docs.google.com/forms/d/e/1FAIpQLSfEGeoNmLcK3Kq5tu7pq2VS5jMky0InP4gw_OnsEkG4rhgfLg/viewform